Terms of Business
Our business ethos is to provide as much advice and information upfront free of charge as possible.
We recognise that switching to a renewable heating system is a big decision and a step into an unfamiliar area for most customers. Our aim is to provide the information that the customer needs on the products that are suitable for the property and their lifestyle.
We offer a site visit, Showroom appointments, forms for self-surveying, if appropriate. An initial estimate with viable options listed using generic information can be provided all free of charge.
When the customer wants to take the estimate further, the next stage is for full heat calculations to be produced, which ultimately will lead to an MCS compliant system design, for this we charge a design fee which will be refunded if we complete the installation.
Our contracts are based on the RECC approved contract.
Your initial deposit is paid into a third party client account.
Staged payments will be required. A deposit of 25% is payable before commencement of work on site. A further 35% is payable upon ordering your Heat Pump and a further 20% nearing completion, the remaining 20% is payable upon completion. Any additional work will be invoiced separately.
We offer a two year workmanship warranty which is insured under the QANW scheme.
We are also members of Norfolk Trusted Trader and adhere to the terms and conditions of the scheme as set by Trading Standards Norfolk Trusted Trader T&C’s
We have been MCS accredited since 2010 firstly through NICEIC and currently through NAPIT.
As we specialise in heat pump installation we must adhere to the Renewable Energy Consumer Code (RECC). This code dictates most of our terms of business read it here: