R A Brown Heat Pump Servicing

Heat Pump Servicing

We can remind you...

Following the installation of a heat pump we offer ongoing support. We are at the end of the phone to answer any queries you might have during your first year. We also offer annual servicing for your heat pump.

Even if we did not install the system, we may be able to assist you with maintenance and servicing. We can service many, but not all, makes of heat pumps including NIBE, Mitsubishi, Stiebel Eltron, Vaillant & CTC.

What you can expect from our Engineer

For an air source heat pump – firstly we check the outside unit, ensuring that the system has no alarm logs or errors. Then the heating system equipment will be checked to ensure all safety devices are functioning correctly and that the system is in a safe working order.

The glycol or inhibitor levels will be checked and adjusted, as necessary.

We will ensure that the hot water cylinder expansion vessel is at the correct pressure (if applicable) and that the safety devices for the hot water system are in correct working order.

Call us today to arrange your heat pump service on 01603 567595.

Frequently asked questions about Heat Pump Servicing

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Does my heat pump need servicing every year?

It is recommended that heat pump systems are serviced every year to ensure they are running as efficiently as possible and to maintain your manufacturer warranty. If you are in receipt of government incentive payments, there is a requirement to ensure the system is suitably maintained in good working order.

To book a service call 01603 567595.


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Will you remind me when my heat pump needs servicing?

We do contact all our customers each year to book them in for servicing, if you wish to contact the servicing team you can call us on 01603 567595.

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Do you offer Annual Servicing Plans?

We do not currently offer a servicing plan with monthly premiums. We have considered offering this service but have decided against it at the current time for the following reasons.

We need to link up with a finance company as these types of plans are an insurance policy.

We install premium quality heat pumps, and it is more cost effective for customers to pay for an annual service each year, rather than a monthly payment plan.

If you would like to book an annual service you can call our service team on 01603 567595.

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What areas do you cover for Heat Pump Servicing?

We carry out servicing work for customers in Norfolk and North Suffolk. Prices vary according to geographical area, please ask for the price at the time of booking.  Contact our service team on 01603 567595.

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Can you service “split system” air source heat pumps?

We are not able to service heat pumps with external refrigerant circuits as our Engineers do not hold the relevant qualifications to maintain this aspect of the system. You will be asked to provide full details of the make and model of your air source heat pump and if it is a make such as Daikin, we will try to refer you to another relevant company.

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Will you carry out a fault-finding service for my ground source heat pump?

Our staff are very experienced with heat pump systems and will attend and identify potential problems – initially there will be a call our charge and then additional work and/or parts can be estimated for.

“We have been delighted with the service we have had from R A Brown. They are extremely knowledgeable and the work is of the highest professional standard. The engineers are all very considerate, working hard and also making as least mess possible and they do a fantastic cleaning job when they are finished. We would highly recommend R A Brown”

Mrs H, GSHP Norfolk

“R A Brown installed our ground source heat pump in 2013 and have regularly serviced it since then. They have never failed to impress, as small(ish) business with knowledgable staff and a focus on customer service. Highly recommended”

Mr J, Heat Pump Installation & Servicing Norfolk

“5 Stars from me – the team worked hard and completed their work quickly and to a very high standard. They are always friendly and approachable and willing to answer my (many) questions!”

Mr B, Norfolk

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