Case Study

Retrofit, ASHP, Norfolk

Mr F contacted R A Brown Heating Services as he had problems with his Air Source Heat Pump.

The property he owned was a new build and part of a development of 9 plots, built 2 years ago, which he had purchased recently.

There was a problem with the heat exchanger/compressor which had failed which had caused the heat pump to stop working. The manufacturer warranty on the existing heat pump only had a 1 year warranty and therefore it had expired.

“R A Brown tried to get the pump working effectively. I was immediately impressed by all of their staff’s knowledge, honesty, professionalism and determination to get things right. I quickly came to trust their judgement and investigated replacing the existing pump with a new one recommended by them”

“I have found a company that I trust and every member of R A Brown’s team seems determined to get it right for the customer. The whole company has an impressive customer centered philosophy to complement their outstanding technical knowledge.”

Unfortunately the problem with the existing heat pump was unable to be fixed.  It was replaced with a new NIBE F2040 12kW ASHP.  Mr F was pleased to have the issues resolved and to have a working air source heat pump system with a new 7 year NIBE warranty.  As this was a new installation, Mr F was then eligible to  claim the renewable heat incentive, which was previously unavailable to him for the original installation.

Mr F said “I would describe R A Brown as Knowledgeable, Professional, Trustworthy. These are important qualities in any organisation and I have no hesitation in strongly recommending R A Brown”


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