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Job Vacancy – Customer Services Administrator

Customer Service Administrator

About Us:

Well established multi award winning family business. We specialise in the design and installation of heat pump systems and associated equipment. We mainly work in the ‘private’ able to pay sector often directly for the end customer who is self-building or renovating their property. We also undertake some commercial work, work with small developer firms and builders. We provide after sales services including annual servicing for all kinds of heat pump and a small number of gas boilers.

About the role:

This exciting new role has become available due to internal restructuring, you will report to the newly created Customer Service Manager that has been filled by internal promotion. The key focus of this role is excellent customer service ensuring there is a real human being at the end of the phone who can provide effective support.
This is a full-time role – Monday to Thursday 08:30 – 16:30 & Friday 08:30 to 16:00 (37 hours per week)

Key tasks:

• Answering incoming calls from prospective customers, contracted customers, service customers, site contractors, our installation engineers.
• Making outgoing calls to customers to book in routine servicing visits and follow up calls to guide estimates.
• Managing calendars for engineers and other team members as needed.
• Completing associated administrative tasks such as invoices for small jobs, preparing project job packs, preparing installation contracts.
• Providing administrative support to the General Manager to support the sales process.
• Working in a team with the Customer Service Manager and other team members that include the Designer, Technical Supervisor, Finance Administrator, Office Manager and the Directors.

Essential Skills

Good general level of education –English and Maths at GCSE Grade C/4 as a minimum.
Previous experience in a busy office environment answering and making phone calls.
Two years + experience in a customer service role.
A good standard of business writing skills and proof-reading to produce professional email correspondence.
A high level of organisation and a systematic way of working to take and make calls and keep CRM records up to date or take the promised actions.
Ability to remain on task in a busy office and check back on progress of tasks.
Ability to communicate clearly with a range of people; customers, colleagues (including other office staff, installation staff) and contractors.

Desirable Skills

IT skills such as creating spreadsheets.
Experience of using CRM software systems.
An interest in renewable energy heating.
Qualification in Customer Services.

Salary: £25K

To Apply: Send your CV to admin@rabrown.co.uk

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