Heat Pump Servicing Engineer Vacancy

Heat Pump Servicing Engineer (F-Gas Qualified)

Location: Local Company based in NR10.
Local work: Heat Pump Servicing work within Norfolk & North Suffolk
Salary: £38,025-£40,950 based on 37.5 hr week, plus overtime when available.
Working hours: between 37.5 hrs – 42.5 hrs a week.
Job Type: Full-time, Permanent

About the Role

We are looking for an experienced Heat Pump Servicing Engineer to join our team, carrying out maintenance, fault-finding and servicing of air source and ground source heat pump systems across domestic sites.

Candidates must hold a valid F-Gas qualification (Category 1) and have practical experience installing and servicing air conditioning systems, as this role covers both heat pump and AC work.

You’ll be the face of the company for our customers, so as well as strong technical ability, we’re looking for someone who communicates clearly, works cleanly and safely, and takes pride in a job done properly.

Key Responsibilities

Service, and maintain air source and/or ground source heat pump systems in line with manufacturer specifications and current regulations.

Service air conditioning systems, including handling refrigerants safely and compliantly under F-Gas regulations.

Diagnose and repair system faults efficiently, minimising downtime for customers
Carry out routine servicing, maintenance and breakdown repairs.

Complete refrigerant leak checks, logging, and recovery/recycling in line with F-Gas requirements.

Accurately complete job sheets, service reports, and documentation.

Advise customers on system performance, efficiency, and any remedial work required
Liaise with the office/scheduling team to manage workload and parts requirements.

Ensure all work is carried out in accordance with health & safety regulations, including safe working at height, manual handling, and electrical safety.

Keep up to date with evolving heat pump technology, refrigerant legislation, and industry best practice.

Maintain a clean, organised, and fully stocked works vehicle.

Essential Qualifications & Experience

Proven experience as a heat pump engineer (ASHP and/or GSHP) — minimum 2–3+ years experience.

BPEC qualification in Heat Pumps

F-Gas qualification (highly desirable)

G3 Unvented Hot Water qualification

Experience installing and servicing air conditioning systems and working on own initiative.

Sound knowledge of large domestic heating systems. Ability to effectively fault find and efficiently carry out repairs.

Good level of plumbing skills. High standard of workmanship and attention to detail.

Sound understanding of electrical and mechanical systems relating to heat pumps and AC

Full UK driving licence

Desirable Skills

Heat pump or A/C Manufacturer training/accreditation (e.g. Ariston, Mitsubishi, Vaillant, Samsung, Panasonic, Stiebel Eltron, NIBE)

MCS (Microgeneration Certification Scheme) installer experience

We are offering

A competitive salary package.
Generous annual full time holiday entitlement is 6.6 weeks (25 days + 8 Public/Bank Holidays). The company also offers an additional long service holiday entitlement from 5 years service.
In addition to the Statutory Sick Pay Scheme, the company also operates a discretionary Sick Pay Scheme for employees.
Company pension scheme.
Company van, fuel card and specialist equipment when required.
PPE and uniform provided.
Training (including external off the job courses).
Local work- within the sensible geographic area of Norwich.
Working hours are usually between 37.5 and 42.5 hours per week.
Work is mostly on individual large domestic projects rather than multiple building sites.
A friendly working environment with a focus on promoting a healthy work life balance.
Opportunity for career progression within the company.