FAQ: Answer

Will you send me a reminder about annual servicing?

We do contact all our customers each year to book them in for servicing, however if you would like to receive a reminder from gas safe, you can register your appliances here and they will send you an annual reminder.

https://www.staygassafe.co.uk/

If you would like to contact our servicing team, call us on 01603 567595

 

More Questions About Gas Servicing

How regularly should my gas appliances be serviced?

You should have your gas appliances serviced and checked annually.  Call us on 01603 567595 to book an engineer.

Do you offer Annual Servicing Plans?

We do not currently offer a servicing plan with monthly premiums. We have considered offering this service but have decided against it at the current time for the following reasons.

We need to link up with a finance company as these types of plans are an insurance policy.

We install premium quality heat pumps, and it is more cost effective for customers to pay for an annual service each year, rather than a monthly payment plan.

If you would like to book an annual service you can call our service team on 01603 567595.

What do you charge for Landlords’ Safety Certification?

In the Norwich area a gas service would cost is £95 + VAT and a landlord certificate is £15 per appliance.

Call our servicing team on 01603 567595 to book in your service.

 

What is included in a gas boiler service?

The engineer will check for corrosion and leaks in the system and check that the gas pressure is correct. In addition, all safety and cleaning maintenance checks will be made within the servicing to ensure your system is safe.

To book a gas boiler service call our service team on 01603 567595.

What area do you cover for gas servicing?

For our gas services we usually work within a limited radius of Norwich. This is to ensure cost effectiveness for the customer. If we need to travel to carry out a repair or service the travel time can make us expensive. Realistically there are Gas Safe engineers local to everyone. Our staff will advise you.

This map of Norfolk shows the boundaries of the homes which R A Brown are able to provide annual gas servicing to.

To book a service call our servicing department on 01603 567595

Do you carry out servicing for Caravan Parks?

For our gas services we usually work within a limited radius of Norwich. This is to ensure cost effectiveness for the customer. If we need to travel to carry out a repair or service the travel time can make us expensive. Realistically there are Gas Safe engineers local to everyone. Our staff will advise you.  Give us a call on 01603 567595 to discuss.

Do you offer emergency call out services?

No – We are not able to offer a 24/7 gas callout service. Our team of Gas Engineers is small and we could not cover out of hours, weekends and holidays without expecting our staff to work antisocial hours. Our business model is predominantly that of an installation company. Therefore, our staffing and price structure is not geared to high call-out charges. We always respond to customer breakdowns as quickly as we can, as we do not like our customers to be without heating or hot water. Our phones are ‘manned’ usually from 7.30 until 4.30 Monday-Friday.

I rent my property, who should arrange for servicing my gas boiler/gas fire/gas cooker?

If you are in a rental property, your landlord has to have all gas appliances checked annually and have a landlords certificate to confirm appliances have passed testing.  Call us on 01603 567595 to book an engineer.

What makes of gas boiler do you service?

We service many different makes of gas boiler – please provide details of the make and model of your boiler at the time of booking.  Call our service department on 01603 567595 to book your gas boiler service.

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