FAQ: Answer

Do you offer Annual Servicing Plans?

We do not currently offer a servicing plan with monthly premiums. We have considered offering this service but have decided against it at the current time for the following reasons.

We need to link up with a finance company as these types of plans are an insurance policy.

We install premium quality heat pumps, and it is more cost effective for customers to pay for an annual service each year, rather than a monthly payment plan.

If you would like to book an annual service you can call our service team on 01603 567595.

More Questions About Annual Servicing

What area do you cover for gas servicing?

For our gas services we usually work within a limited radius of Norwich. This is to ensure cost effectiveness for the customer. If we need to travel to carry out a repair or service the travel time can make us expensive. Realistically there are Gas Safe engineers local to everyone. Our staff will advise you.

This map of Norfolk shows the boundaries of the homes which R A Brown are able to provide annual gas servicing to.

To book a service call our servicing department on 01603 567595

Can you service “split system” air source heat pumps?

We are not able to service heat pumps with external refrigerant circuits as our Engineers do not hold the relevant qualifications to maintain this aspect of the system. You will be asked to provide full details of the make and model of your air source heat pump and if it is a make such as Daikin, we will try to refer you to another relevant company.

Will you carry out a fault-finding service for my ground source heat pump?

Our staff are very experienced with heat pump systems and will attend and identify potential problems – initially there will be a call our charge and then additional work and/or parts can be estimated for.

Does my heat pump need servicing every year?

It is recommended that heat pump systems are serviced every year to ensure they are running as efficiently as possible and to maintain your manufacturer warranty. If you are in receipt of government incentive payments, there is a requirement to ensure the system is suitably maintained in good working order.

To book a service call 01603 567595.

 

What do you charge for Landlords’ Safety Certification?

In the Norwich area a gas service would cost is £95 + VAT and a landlord certificate is £15 per appliance.

Call our servicing team on 01603 567595 to book in your service.

 

Will you send me a reminder about annual servicing?

We do contact all our customers each year to book them in for servicing, however if you would like to receive a reminder from gas safe, you can register your appliances here and they will send you an annual reminder.

https://www.staygassafe.co.uk/

If you would like to contact our servicing team, call us on 01603 567595

 

Do you offer emergency call out services?

No – We are not able to offer a 24/7 gas callout service. Our team of Gas Engineers is small and we could not cover out of hours, weekends and holidays without expecting our staff to work antisocial hours. Our business model is predominantly that of an installation company. Therefore, our staffing and price structure is not geared to high call-out charges. We always respond to customer breakdowns as quickly as we can, as we do not like our customers to be without heating or hot water. Our phones are ‘manned’ usually from 7.30 until 4.30 Monday-Friday.

I rent my property, who should arrange for servicing my gas boiler/gas fire/gas cooker?

If you are in a rental property, your landlord has to have all gas appliances checked annually and have a landlords certificate to confirm appliances have passed testing.  Call us on 01603 567595 to book an engineer.

What areas do you cover for Heat Pump Servicing?

We carry out servicing work for customers in Norfolk and North Suffolk. Prices vary according to geographical area, please ask for the price at the time of booking.  Contact our service team on 01603 567595.

What is included in a gas boiler service?

The engineer will check for corrosion and leaks in the system and check that the gas pressure is correct. In addition, all safety and cleaning maintenance checks will be made within the servicing to ensure your system is safe.

To book a gas boiler service call our service team on 01603 567595.

Will you remind me when my heat pump needs servicing?

We do contact all our customers each year to book them in for servicing, if you wish to contact the servicing team you can call us on 01603 567595.

How regularly should my gas appliances be serviced?

You should have your gas appliances serviced and checked annually.  Call us on 01603 567595 to book an engineer.

Do you carry out servicing for Caravan Parks?

For our gas services we usually work within a limited radius of Norwich. This is to ensure cost effectiveness for the customer. If we need to travel to carry out a repair or service the travel time can make us expensive. Realistically there are Gas Safe engineers local to everyone. Our staff will advise you.  Give us a call on 01603 567595 to discuss.

What makes of gas boiler do you service?

We service many different makes of gas boiler – please provide details of the make and model of your boiler at the time of booking.  Call our service department on 01603 567595 to book your gas boiler service.

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