If you are looking to replace your heating system with a renewable heating system like an air or ground source heat pump, you will want to instruct a good reputable installer who has experience and a good track record of installing these types of systems.
You may be new to the technology, read our article ‘what do you need to know about installing a heat pump?’ to find out more about heat pumps. The Energy Saving Trust has information available on Air Source and Ground Source Heat Pumps, so you can also take a look at these pages if you want to know more about renewable heating technology.
When you are looking for a plumbing and heating company to install a renewable heating system, where do you start? These are the 4 easy steps we would recommend you take to find a reputable installer.
Step 1 – You want someone who is qualified to do what they say they can do.
Industry qualifications and competency is a must, a starting point is an NVQ level 2 in plumbing. Further accreditations and qualifications will be taken throughout a plumber’s career to build on skills and diversification of the services they offer. (i.e. Gas, Renewable qualifications etc) At R A Brown all our staff are qualified to this level and higher, apprentices working under a qualified engineer, we detail all our engineers qualifications on their staff profile on the website.
Step 2 – What are their industry accreditations and memberships?
You want to use a company who takes pride and cares about their work and the industry, they will be members of professional bodies and a good installer will be proud of their memberships and display them on their website.
CIPHE – Chartered Institute of Plumbing and Heating Engineer. The professional body for Plumbing and Heating engineers.
Gas Safe – This is a mandatory requirement for any installer who is servicing or installing gas appliances, they must be gas safe registered.
RECC – Renewable Energy Consumer Code, it is a sign that the company has agreed to abide by the high standards set out in the Consumer Code.
MCS – Microgeneration Certification Scheme, is a nationally recognised quality assurance scheme which demonstrates compliance to industry standards. It highlights to consumers that companies are able to consistently install or manufacture to the highest quality every time.
If a customer wishes to take advantage of the Government’s financial incentives, like the Renewable Heat Incentive, then they need to make sure that the installer they select is MCS registered. Check to see if an installer is MCS accredited.
GSHPA – Ground Source Heat Pump Association, this is a voluntary scheme for which members sign up and agree to follow their code of conduct.
R A Brown takes pride in their professionalism and is a member and registered with all of the above schemes and accreditations and their work is completed to the highest standards.
Step 3 – What do others in the renewable industry and their customers say about them?
Customer reviews – If a company has customers who have made an effort to give them reviews then they must be either very happy or very unhappy. If a company has good reviews and testimonials, they will most certainly be displaying these, they will make them available on their website as testimonials or case studies projects. There may also be reviews under their google business page or a 3rd party review platform like Trusted Trader/Reference line/Trust Pilot.
You may also be able to speak to previous customers about their installations also, to gain first-hand knowledge from one of their existing customers who has had an installation completed. If customers are happy to recommend a company after the installation is complete and they have left site, it says a lot about the workmanship, communication and integrity of the business. It is worth asking the company if you would particularly like to speak to a past customer.
Industry recognition – does the company receive recognition through awards or commendations from their industry sector? Any awards or commendations, or even if they have been shortlisted are proof of consistent work well done and are recognition by industry experts.
Step 4 – Have they got an office or showroom you can visit?
Is the company legitimate and who they say they are? Can you trace registered company addresses? Not every company is large enough to have a showroom of their products, some may have an office or work from an office at home, but all companies should be traceable.
Once you have followed these 4 steps, you should be able to find a good reputable installer, then it’s worth giving your shortlisted installers a call to see how they can help you.
If you would like to discuss your renewable heating requirements then give R A Brown Heating Services a call on 01603 898904 as we meet all the above steps.